Production Document Storage
At all times Customer paper files are retained within secure storage which means alarmed CCTV building with a range of physical barriers to physically deter and deny buildings, windows, rooms and caged areas within rooms. The IT Infrastructure offers encrypted isolated networks, Segregation of Data, systems and processes. All vetted to SC Level and access to systems, rooms & areas is limited by entry Internet access and USB devices are disabled and Mobile phones or camera-devices allowed in these restricted areas. A continual comprehensive and Full Audit Trail provides complete audit of events for all times and includes Manual and Electronic Auditing.
Throughout the process your staff have provided a level of service above and beyond anything we expected. For example, providing staff to box and record the files for us when we did not have staff available, or your staff visiting our offices in Derby and helping to clear the filing area. While the files were away, various members of HR had queries and either wanted specific details from files or even whole copies of the files. On each occasion we contacted you, the information was provided quickly and efficiently - despite the challenge of sometimes locating single documents from hundreds of boxes of files! Throughout the whole process your team have remained cheerful and enthusiastic, whilst guiding us through an unfamiliar process.
Phil Mason // Head of HR - Derbyshire Police
GSA have been extremely helpful & supportive of the Trust at all times during the course of this project, which coincided with the merger of two Areas. The harmonisation of archiving processes across the Trust & the consequent scanning in excess of 2.8m documents provided a steep learning curve for the Trust, all of which were resolved with the utmost efﬁciency & good humour.
Manager // Staffordshire & West Midlands Probation Trust